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Help/FAQ

If you would like to ask us a question about anything whatsoever, please contact us.

  1. How can I know that I'm buying the right part?
  2. Is the delivery date guaranteed?
  3. Is your online shopping cart really secure?
  4. Will my personal information be kept confidential?
  5. How good is the quality of the parts you sell?
  6. What are Euro4x4parts.com's ethical obligations?
  7. Why does Euro4x4parts.com sell remanufactured parts?

1. How can I know that I'm buying the right part?

We have created a giant database containing the 60 makes of 4x4 available in Europe and more than 30,000 4x4 parts and accessories. Such a database, unique in Europe, did not exist before we created the first version in 2000.

The accuracy of the Euro4x4parts.com database (most of the parts are catalogued by their OEM part number) guarantees that you find the part you need. Of course, this depends on your correctly selecting your vehicle while you're shopping.

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2. Is the delivery date guaranteed?

We have written contracts with various shipping companies to offer our customers the quickest delivery possible, whether you are a professional or not, and whether you live in France or elsewhere in the world.

Since no shipping company offers 100% guaranteed delivery delays, however, the delivery date indicated on our site represents the most likely date, based on data provided by the shipper.

You can increase your chances of a speedy delivery by being as precise as possible in providing your delivery instructions, including what to do in case you are absent.

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3. Is your online shopping cart really secure?

We don't joke around with the quality of our parts, and we don't joke around with the security of your online payment.

Credit card payment on this site is more secure than in most of the local businesses you patronise. We use a secure server based on the SSL (Secure Socket Layer) protocol -- the same system used by more than 80% of online businesses. This system assures the integrity and confidentiality of all data exchanged.

Our secure shopping cart system is called PayBox System (you'll find more information at payment info), and is used by more than 300 French websites. It is operated by a respected financial company functioning independently of Euro4x4parts.com.

PayBox Systems' secure server is the only place your credit card number is sent during the transaction.

Once you have entered your card number and expiration date, the PayBox server encrypts the information and sends it to an electronic bank network to verify the validity of your card and record the payment. Finally, your credit card number is erased from the Paybox server.

Your credit card number is never transmitted unencrypted on the internet, and it is never printed in any form whatsoever.

Finally, as with any business in France selling goods at a distance, Euro4x4parts.com is legally required to be affiliated with Banque de France.

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4. Will my personal information be kept confidential?

The information that we ask for serves a single objective -- to better serve you. In other words, we ask only for information that helps us serve you better, and any information we ask you for is used only for that purpose.

Any information you give us will be used strictly for internal purposes by Euro4x4parts.com.

And, in accord with the Computer and Liberty Law of 6 January 1978, you possess a right to view and correct any personal data concerning you. Just write to:

Euro4x4parts.com
4600 route de Bayonne
40390 STE MARIE DE GOSSE
France

and indicate your business name, first and last names, address and phone number.

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5. How good is the quality of the parts you sell?

The parts we sell are better than good -- they are of excellent quality. We never compromise on the quality of our parts -- we know that the safety of your vehicle depends on the parts you use to maintain it.

With this in mind, we sell articles from many of the big names in 4x4 parts: SKF, Lucas, Delphi, Bosch, Aisin, Valéo, Comline, Budweg, Mécatrans, Nippon Denso, Hitachi, Mitsubishi Electrics, Koyo, Timken, GMB, NWP, Paraut, TRW, Baldwin, Crossland, NPR, Stone, AR Technology, Metelly, Masiero, Ferrodo, Mintex, Garett, ACL Mahle, Interparts, Coopers, Dana, Eaton, ZF, Mann, and others.

To fill out our line, we also sell genuine parts from Toyota, Mitsubishi, Nissan, UMM, Suzuki, Land Rover, General Motors, Hyundai, Ssangyong, Kia, and others.

Sometimes we have the opportunity to bypass the big parts companies and go directly to their suppliers -- this enables us to furnish you with these same high-quality parts at even lower prices.

Because of their importance to the safety of you and your passengers, we sell only brake pads and brake calipers from European suppliers. This is because European manufacturing regulations are much stronger that those of the United States or those (often nonexistant) in southeast Asia.

None of our products contain asbestos and all parts conform to the latest official norms.

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6. What are Euro4x4parts.com's ethical obligations?

We consider Euro4x4parts.com to be a responsible citizen of the world. We do not accept any compromise in the following domains:

  1. We will not sell parts produced by companies that employ children or prisoners.
  2. We will not sell parts for which the method of production is damaging to the environment.
  3. We respect all laws and regulations relating to employment and working conditions.
  4. We scrupulously apply all European directives concerning the treatment and disposal of discarded parts and equipment.
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7. Why does Euro4x4parts.com sell remanufactured parts? 

A remanufactured part is a mechanical assembly that has been rebuilt, according to OEM quality standards, based on a second-hand part that has already lived a useful life.

All major automobile parts suppliers worldwide nowadays propose remanufactured parts: engines, transmissions, air-conditioning compressors, starters and alternators, break calipers, and more.

There are two benefits to our selling remanufactured parts:

1) Environment: remanufacturing a part consumes 80% less energy than it takes to produce a new part and few mineral and natural resources. Remanufacturing, as with all recycling, provides an ecologically sound way to avoid discarding used parts.

2) Economy: remanufactured parts are created from a part that has already been fabricated; the original brute fabrication operations have already been paid for. This allows us to provide you with quality parts at very competitive prices.

Of course, these advantages depend on the return of the original used part.

To ensure this, we ask for a deposit when invoicing the part. Your deposit is returned once we have received the old part and verified that it conforms to the return specifications of the exchange.

Just as with our new parts, the quality of remanufactured parts is never the object of compromise. Euro4x4parts.com's remanufactured parts come only from the original fabricant using original components.

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If you have still have a question after reading this page, please contact us. If your question would be useful to other users, we'll add it to this page!