Privacy Policy / GDPR
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PRIVACY POLICY – PERSONAL DATA

This privacy policy applies to all personal data, as defined below, collected on www.euro4X4parts.com , the online sales site of FRANCAISE DE PIECES, (hereinafter referred to as “the website”), in stores, trade shows, exhibitions and where appropriate, by telephone.

It covers the terms and conditions under which such personal data is collected, used, retained and disclosed in relation to the rights of the people concerned.

Each individual must therefore understand these terms and conditions when using the services offered on the website or when communicating personal data by any means and on any medium whatsoever to make a purchase or for any other purpose as detailed in this Privacy Policy.

If you disagree with the terms of this privacy policy, you should not use the website and generally refrain from disclosing your personal data.

In this Privacy Policy, the terms "laws in effect" or "regulations in force" refer to the The General Data Protection Regulation legislation adopted on April 27, 2016, the Protection of Personal Data legislation dated June 20, 2018 and the decree dated August 1, 2018 taken for the application of the law dated January 6, 1978 relating to data processing, data files and individual liberties.

Personal Data management

Your personal data is managed by :

FRANCAISE DE PIECES SAS (trading as EURO4X4PARTS)

A simplified joint-stock company with a capital of 220 000 €, with registered office at 4600 route de Bayonne, 40390 Sainte Marie-de-Gosse, France.

Email : dpo@euro4x4parts.com

Telephone : +33 559 45 11 44

Personal data collected

The type of personal data collected varies according to whether you visit the website, fill out forms in shops, fairs or exhibitions, or you provide it during telephone orders and depends on the services you use.

Namely :

- Personal data requested on the website when creating your account or communicating contact details: your name and surname, your postal address and your email address, your telephone number;

This information is kept for a period of 3 years for potential clients and 10 years for clients.

- Data required to process payment: bank card number, expiry date, CVV number;

This information is collected and kept as encrypted data for the duration of payment transactions.

- Data relative to after sales service and client-business relationship: Your delivery address, invoicing address, telephone number, purchase history, product returns, previous contacts with the customer service, etc. ;

This information is kept for a period of 10 years from the last operation.

- Data required for commercial prospecting, product promotion, information on events with which EURO4X4PARTS acts as a partner, purchased products, frequency, etc. ;

This information is kept for a period of 3 years from the date of collection for potential clients or from the end of the commercial client relationship.

- Personal data that is collected when you make a purchase in-store: your name and your first name, your postal and email address, your telephone number;

This information is kept for a period of 10 years from the date of collection.

- Data collected during telephone conversations, placing an order, or when requesting information or customer service assistance ;

This information is kept for a period of 3 years for potential clients and 10 years for clients.

- Data collected during website navigation: the IP address of your device, your internet service provider, pages visited pages on the website, purchases made, the categories of products present on the pages you visit and the time spent browsing.

This information is kept for a period of 1 month from the date of collection.

Purpose of data collection

Collecting your personal information :

- Offers access to the website, use of the services offered and the purchase of products;

- Enables the purchase process to operate correctly, from the choice of the product, to placing the order, payment, invoicing, delivery, returns, exercising the right of withdrawal, claims and after-sales service management;

- Enables fraud prevention, for example by verifying the veracity of the addresses provided, bank details , to comply with legal obligations such as the age of the people whose consent is required , or to allow access personalised areas thanks to your log-in credentials;

- Enables marketing and advertising operations, to inform you of special offers, games, competitions or the organization of events likely to be of interest to you;

- Allows us to improve the website, our services and products by requesting your opinion directly on the website or via the Trusted Shops system as described below.

Personal data management - legal requirements

According to current legislation, the personal data management is based on the following legal notions :

- The consent given by the person concerned , in particular in the context of commercial prospecting ;

- Sales contract completion, which allows us to fulfil our contractual obligations relating to the delivery of the product to the delivery address , order tracking, payment, returns management ;

- The respect of the legal obligations concerns the treatment of your personal data in order to activate the legal guarantees, the right of retraction & claims;

- Legitimate interest in combating fraud to ensure payment security for your distance payments, recovering payment due, managing client reviews.

Recipients of personal data

When required by applicable law, your consent is required in advance for the transfer and general disclosure of your personal data.

With the exception of EURO4X4PARTS staff members and affiliates having to process your personal data in accordance with the terms and conditions set forth in this Privacy Policy, your personal data will not be shared or transferred to any third party except to the providers identified below who intervene in the processing of orders or who contribute to the improvement of our services

- the bank to process credit card payment,

- the anti-fraud bodies linked to the use of credit cards,

- the companies responsible for delivering the products you buy,

- the provider hosting the data for the purposes of commercial prospecting and information of our customers,

- the website hosting company

It should be noted that the system “Trustbadge Trusted Shops" is implemented on our website display our “Trusted Shops” trust brand rating and all the opinions collected or to offer buyers Trusted shops services after an order.

Prior to publication, the opinions are reviewed by moderators who verify their compliance to the relevant criteria. That is, they must relate directly to the products or services they comment on, with objectivity and decency, in particular they must not be defamatory, abusive or inappropriate.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten, at the latest, eight days after your visit to the website.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.

Finally, in the event of a change in the company of the personal data management, be it an assignment of business, a change of ownership, a merger, etc., you consent to transfer of your personal data collected on the website so as to allow the continuation of their use, in accordance with the provisions laid out in this privacy policy.

Customer rights

First of all, each person must check the accuracy of the personal data they communicate and ensure that they are updated when necessary.

When you have given your consent for a specific treatment, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

In compliance with current regulations, you have a right to access, rectify and object to personal data concerning you, a right to erase and a right to restriction.

You can also, in terms of your data portability rights, request that your personal data is collected in a structured format, commonly used and readable by a computer and transmit them to another controller of your choice.

In the event of problems concerning your personal data protection, you can register a complaint with the Commission Nationale de l’Informatique et des Libertés (www.cnil.fr).

For any request for information or complaint, you can contact our Data Protection Officer, via the following email address dpo@euro4x4parts.com, or by post to the following address EURO4X4PARTS, 4600 route de BAYONNE, Lieu-dit BELLEHOURCQ, 40390 SAINTE MARIE DE GOSSE.