Online help: practical advice for using our website!

Empty basket???

Have you placed items in your basket and it's still empty? There is almost certainly a problem with cookies... Browsers occasionally fail to add items correctly to the basket. The basket remains empty even though you have selected items to add to it.

We suggest the following solutions:

1) Delete the cookies from your browser. Commonly this is via the menu "tools" then "internet options". When you have deleted the cookies, you need to close then re-open your internet browser and then navigate back to our web site so you can start again and add the items to the basket.

2) If this method fails to solve the problem, we normally recommend that clients try using another browser for example Google Chrome, Firefox Mozilla or Internet Explorer.

Don't forget, if you want to manually empty everything from your basket, just use the "Empty" basket button located bottom left on the basket page.

If you are still having problems, please feel free to contact us (or call us on +33 (0)5 59 45 11 44). We're here to help!

You can of course choose to place your order by telephone.

Here is a video showing solution screenshots (using Internet Explorer version 6)